B1Go Terms of Service and End-User Licence Agreement

1. Agreement and authority

These Terms of Service and End-User Licence Agreement ("Terms") form a legally binding agreement between E.F VISIONSOFT LTD, registration number HE 176128 ("VisionSoft", "we", "us" or "our"), and the customer entity or individual accepting them ("Customer", "you" or "your").

By creating an account, accepting an order, installing or using B1Go, accessing the Portal or allowing an End User to use the Services, you accept these Terms and the Privacy Policy. If you act for an organization, you represent that you have authority to bind it. If you do not agree, do not use the Services.

An order form, quotation, subscription confirmation, statement of work, support agreement or data processing agreement accepted by both parties forms part of the agreement. In case of conflict, the signed order or specific agreement controls for its subject matter, then these Terms, then referenced policies.

2. Eligibility and business use

B1Go is principally an enterprise product for organizations using SAP Business One. You must be at least 18 years old and legally capable of entering a contract. Consumer users retain any mandatory rights that cannot lawfully be waived, but provisions designed solely for business customers apply only to the extent permitted by law.

3. Services and definitions

"Services" means the B1Go mobile application, Backoffice Portal, APIs, licensing and device management, SAP Business One connectivity, webhooks, notifications, documentation, updates, support and related functionality supplied by VisionSoft. "Customer Data" means data submitted, accessed, transmitted, generated or processed by or for Customer through the Services. "End User" means a person Customer authorizes to use the Services. "Order" means an accepted commercial document identifying licences, term, fees or services.

4. Accounts, administrators and End Users

• Customer must provide accurate information, keep it current and maintain a valid business contact.
• Customer administrators may invite, enable, disable, monitor and manage End Users, devices, licences, settings, authorizations and Customer Data. Their actions bind Customer.
• Customer is responsible for End Users, for assigning least-privilege access, for promptly removing access when no longer needed and for all activity conducted through its accounts except to the extent caused by VisionSoft’s breach.
• Accounts and licences may not be shared with unauthorized persons. Each device/system identity must be properly registered and licensed for the relevant SAP installation as required by the applicable Order.
• VisionSoft may rely on instructions from Customer administrators unless we have reasonable grounds to suspect fraud, illegality or lack of authority.

5. Licence grant

Subject to payment of applicable fees and compliance with the Agreement, VisionSoft grants Customer, during the subscription or licence term, a limited, non-exclusive, non-transferable, non-sublicensable and revocable right to install and use the B1Go application and access the hosted Services solely for Customer’s internal business operations with SAP Business One, within the purchased number and type of licences, devices, systems and authorized users.

The software is licensed, not sold. VisionSoft and its licensors reserve all rights not expressly granted. Documentation may be used only to support permitted use of the Services.

6. Acceptable use and restrictions

• Do not copy, sell, rent, lease, sublicense, distribute, publish or commercially exploit the Services except as expressly authorized in writing.
• Do not reverse engineer, decompile, disassemble, discover source code, circumvent technical controls or create derivative works, except only to the limited extent such restriction is prohibited by mandatory law.
• Do not bypass licensing, device registration, authentication, rate limits, security controls or usage restrictions, or use another customer’s credentials, token, tenant or SAP environment.
• Do not upload malware, exploit vulnerabilities, conduct unauthorized penetration or load testing, interfere with service operation, scrape data at unreasonable volume or attempt unauthorized access.
• Do not use the Services for unlawful, fraudulent, infringing, defamatory, discriminatory or harmful activities, or to process data without the rights, notices, instructions and legal bases required by law.
• Do not use B1Go as a life-safety, emergency, medical, nuclear, aviation-control or other high-risk system where failure could cause death, personal injury or severe environmental or property damage.
• Do not remove proprietary notices or misrepresent ownership, affiliation, certification or endorsement.

VisionSoft may investigate suspected misuse and cooperate with lawful authorities. Reasonable security testing requires prior written authorization and an agreed scope.

7. SAP Business One and third-party services

B1Go interoperates with SAP Business One and may depend on Customer’s SAP licences, Service Layer, database, reports, network, certificates, customizations, user-defined fields and third-party systems. Customer is responsible for obtaining and maintaining all third-party licences, permissions, supported versions and infrastructure required for its use.

VisionSoft does not control SAP, Microsoft, Google, Cloudflare, Firebase, telecommunications networks, app stores or Customer infrastructure and is not responsible for their downtime, changes, security incidents or terms. Third-party services are governed by their own agreements.

SAP, SAP Business One and related marks are trademarks of SAP SE or its affiliates. B1Go is developed by VisionSoft and is not part of SAP software. Any VisionSoft SAP partner status does not make SAP a party to these Terms.

8. Customer Data and instructions

Customer retains its rights in Customer Data. Customer grants VisionSoft and its subprocessors a limited right to host, copy, transmit, transform, display and otherwise process Customer Data only as necessary to provide, secure, support and improve the reliability of the Services, follow Customer’s documented instructions, comply with law and enforce the Agreement.

Customer warrants that it has all rights, permissions, notices and lawful bases needed for Customer Data and VisionSoft’s processing under the Agreement. Customer is responsible for data quality, legality, backups in its SAP environment, retention settings, user permissions and the consequences of Customer instructions, mappings, configurations and administrator edits.

VisionSoft does not acquire ownership of Customer Data and does not sell it or use it for third-party advertising.

9. Data Processing Addendum under GDPR Article 28

To the extent VisionSoft processes personal data in Customer Data as processor for Customer, this section constitutes the parties’ data processing terms unless a separate DPA is signed.

• Subject matter and duration: processing required to provide the Services during the Agreement and any limited post-termination retention or return period.
• Nature and purpose: hosting, access, retrieval, transmission, synchronization, posting to SAP Business One, transaction recovery, support, security, notification delivery, backup and deletion.
• Data subjects and data types: Customer’s personnel, users, customers, suppliers, contacts and other persons represented in Customer Data; identity, contact, account, device, transaction, document, business and technical data as determined by Customer.
• Instructions: VisionSoft will process only on documented instructions, including the Agreement and normal use of configured features, unless EU or Member State law requires otherwise. We will inform Customer before legally required processing unless prohibited, and will notify Customer if, in our opinion, an instruction infringes the GDPR or other applicable data-protection law.
• Confidentiality: persons authorized to process Customer personal data are subject to appropriate confidentiality obligations.
• Security: VisionSoft will maintain measures appropriate to the risk, considering state of the art, implementation cost and the nature, scope, context and purpose of processing.
• Subprocessors: Customer gives general authorization to use subprocessors necessary for the Services. Each subprocessor will be engaged under a written contract imposing data-protection obligations no less protective than the relevant obligations in this section. VisionSoft remains responsible for performance of those processor obligations and will provide reasonable notice of material new subprocessors where required, allowing Customer to raise a substantiated data-protection objection.
• Assistance: taking account of the nature of processing and information available, VisionSoft will reasonably assist Customer with data-subject requests, security, breach notification, impact assessments and prior consultation. Additional work beyond standard service may be chargeable where permitted.
• Breach: VisionSoft will notify Customer without undue delay after becoming aware of a personal-data breach affecting Customer personal data and provide available information reasonably required for Customer’s obligations.
• Return and deletion: at termination, VisionSoft will delete or return Customer personal data on reasonable written instruction, unless law requires retention. Protected backups are deleted through normal cycles and remain isolated from ordinary use.
• Audits: VisionSoft will make available information reasonably necessary to demonstrate compliance and permit proportionate audits no more than annually, normally through documentation or independent reports first, subject to confidentiality, security, advance notice, non-disruption and Customer bearing its audit costs unless a material breach is found.
• International transfers: restricted transfers will use an applicable adequacy decision, Standard Contractual Clauses or another lawful mechanism, with supplementary measures where appropriate.

Customer remains responsible as controller for lawful instructions, transparency, legal bases, data minimization, retention and responding to individuals and regulators.

10. Security and credentials

Each party will maintain reasonable administrative, technical and physical safeguards within its control. Customer must protect passwords, API secrets, SAP credentials, devices and SSO accounts; configure network and Service Layer access securely; apply updates; use multi-factor authentication where available; and notify VisionSoft promptly of suspected unauthorized access.

Customer must not provide production secrets through insecure channels. VisionSoft may reset credentials, revoke tokens or require security changes where reasonably necessary to protect the Services.

11. Subscriptions, licences, trials, demos and beta features

Licence metrics, device limits, SAP system coverage, term, renewal and fees are stated in the Order or Portal. A licence for one SAP installation, device/system identity or company may not be reused for another unless the Order expressly permits it.

Trials are for evaluation, may be limited in duration or functionality and may end automatically. Demo systems and no-charge access may be modified or withdrawn at any time. Beta, preview or experimental features may be incomplete, unsupported and subject to additional terms.

NO-CHARGE, TRIAL, DEMO AND BETA SERVICES ARE PROVIDED AS AVAILABLE, WITHOUT SERVICE-LEVEL COMMITMENTS, AND MAY CONTAIN ERRORS. CUSTOMER SHOULD NOT RELY ON THEM FOR PRODUCTION OR IRREPLACEABLE DATA.

12. Fees, taxes and payment

Customer will pay fees specified in the Order, without set-off except where required by law. Fees are exclusive of VAT and other taxes unless stated otherwise. Customer is responsible for applicable taxes other than taxes on VisionSoft’s net income.

Unless the Order states otherwise, subscriptions are invoiced in advance and are non-cancellable and non-refundable once a billing period begins, except where mandatory law or an express service commitment requires a remedy. Late undisputed amounts may accrue lawful interest and recovery costs after notice.

VisionSoft may change fees for a renewal term by giving reasonable advance notice. Continued use after renewal constitutes acceptance of the renewed commercial terms.

13. Availability, maintenance and changes

VisionSoft will use commercially reasonable efforts to operate the Services, but uninterrupted or error-free operation is not guaranteed unless a signed service-level agreement states otherwise. Maintenance, emergency work, internet conditions, third parties, Customer systems and events beyond reasonable control may affect availability.

We may update, replace, improve, secure, discontinue or change features to comply with law, address security or technical risks, maintain compatibility or improve the Services. We will use reasonable efforts to give notice of material reductions in core paid functionality and, where feasible, provide a transition path.

14. Support and professional services

Support scope, hours, response targets and included work are determined by the Order or support agreement. Customer must provide accurate diagnostics, authorized access and a reproducible description and must remove unnecessary personal or confidential data from support material.

Custom development, data correction, implementation, training, on-site work, SAP customization and recovery caused by Customer configuration or third parties may require a separate statement of work and fees.

15. Mobile application, updates and permissions

The mobile application may require internet, camera, barcode scanning, Bluetooth, storage, notification or other device permissions for selected functions. Customer controls whether to enable them and is responsible for lawful workplace use.

Customer must install security and compatibility updates within a reasonable time. Older versions may cease to function with the Portal, APIs or SAP environment. Where an app store distributes B1Go, its store terms may also apply, but the store operator is not responsible for B1Go support unless mandatory store terms say otherwise.

16. Intellectual property and feedback

VisionSoft and its licensors own all rights in B1Go, the Services, software, designs, interfaces, documentation, templates, know-how, improvements and aggregated or anonymized operational information that does not identify Customer or individuals.

If Customer provides suggestions or feedback, Customer grants VisionSoft a perpetual, worldwide, irrevocable, royalty-free right to use it without restriction or attribution, provided we do not disclose Customer confidential information in doing so.

17. Confidentiality

Each party will protect the other party’s non-public business, technical and commercial information using at least reasonable care and use it only for the Agreement. Confidential information does not include information lawfully known without restriction, independently developed, publicly available without breach or lawfully received from another source.

A recipient may disclose confidential information when legally compelled, where permitted giving prior notice and reasonable assistance. These obligations continue for five years after disclosure, and for trade secrets as long as they remain trade secrets.

18. Suspension

VisionSoft may suspend affected access immediately where reasonably necessary to prevent a security threat, illegal activity, material harm, unauthorized use, licensing abuse or breach of law; where fees remain overdue after notice; or where Customer’s third-party services or SAP environment create material risk. We will limit suspension where practicable and restore access after the issue is resolved.

19. Term and termination

The Agreement begins when accepted and continues for the applicable term. Either party may terminate for material breach not cured within 30 days after written notice, or immediately if the breach cannot be cured, the other party becomes insolvent, or continued performance is unlawful.

On termination, Customer’s licence and access end, outstanding fees become due and Customer must stop using and uninstall the software. On timely written request and where technically feasible, VisionSoft will provide a reasonable export of Customer Data in an available standard format, subject to payment of undisputed amounts and reasonable professional-service fees for non-standard work.

Customer Data will then be deleted or anonymized according to the Privacy Policy, DPA, legal obligations and backup cycles. Sections intended by their nature to survive—payment, ownership, confidentiality, disclaimers, liability, indemnity, data-protection duties, dispute terms and general provisions—remain effective.

20. Warranties and disclaimers

VisionSoft warrants that paid Services will materially conform to applicable documentation during the subscription term when used in a supported environment. Customer’s exclusive contractual remedy is correction or re-performance; if VisionSoft cannot do so within a reasonable period, Customer may terminate the affected Service and receive a pro-rata refund of prepaid fees for the unused affected period.

The warranty does not apply to misuse, unauthorized changes, unsupported versions, Customer or third-party systems, SAP configuration, internet or telecommunications failures, Customer Data, beta features or use contrary to documentation.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EXCEPT FOR THE EXPRESS WARRANTY ABOVE, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". VISIONSOFT DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY AND RESULTS. B1Go DOES NOT REPLACE CUSTOMER’S ACCOUNTING, INVENTORY, TAX, LEGAL, SECURITY OR PROFESSIONAL CONTROLS, AND CUSTOMER MUST REVIEW TRANSACTIONS BEFORE POSTING OR RELYING ON THEM.

21. Limitation of liability

Nothing limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other mandatory liability.

Subject to that, neither party is liable for indirect, incidental, special, exemplary or consequential loss, or loss of profit, revenue, business, goodwill, anticipated savings or data, even if advised of the possibility. VisionSoft is not liable for SAP or third-party services, Customer configurations, unauthorized instructions, data entered by Customer, or failure to maintain backups.

Each party’s aggregate liability arising from the Agreement in any rolling 12-month period is limited to the fees paid or payable for the affected Services in that period. For no-charge Services, VisionSoft’s aggregate liability is limited to EUR 100. These caps do not apply to Customer’s payment obligations, breach of licence restrictions, infringement or misuse of the other party’s intellectual property, or a party’s indemnity obligations, and apply only to the extent permitted by law.

22. Indemnity

Customer will defend and indemnify VisionSoft and its personnel against third-party claims, damages, penalties and reasonable costs arising from unlawful Customer Data, Customer’s breach of Sections 6–10, unauthorized use, infringement caused by Customer materials or instructions, or Customer’s violation of law, except to the extent caused by VisionSoft.

VisionSoft will promptly notify Customer, allow Customer to control the defence and settlement, and provide reasonable cooperation at Customer’s cost. Customer may not settle in a manner that admits fault by or imposes non-monetary obligations on VisionSoft without consent.

23. Export controls, sanctions and anti-corruption

Each party will comply with applicable export-control, sanctions, anti-bribery and anti-corruption laws. Customer represents that it and its authorized users are not prohibited parties and will not use the Services in an embargoed or prohibited manner. VisionSoft may refuse or suspend performance where reasonably required for compliance.

24. Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, war, terrorism, civil unrest, labour disputes, epidemics, government action, utility or network failure, cyberattack not caused by failure to use reasonable safeguards, or failure of critical suppliers. Payment obligations for Services already provided are not excused. The affected party will take reasonable steps to mitigate and resume performance.

25. Governing law and disputes

The Agreement is governed by the laws of the Republic of Cyprus, excluding conflict-of-law rules. The courts of Limassol, Cyprus have exclusive jurisdiction, except that either party may seek urgent injunctive relief in any competent court and a consumer may rely on mandatory rights and courts available under applicable consumer law.

Before filing proceedings, the parties will attempt in good faith for at least 30 days to resolve the dispute through authorized representatives, unless urgent relief or a limitation deadline requires earlier action.

26. Changes to these Terms

VisionSoft may update these Terms for legal, security, technical or service reasons. The updated version will show a new effective date. Material changes will be notified reasonably in advance through the Portal, application, email or another appropriate channel. Changes normally apply at the next renewal unless earlier application is required by law or security. Continued use after the effective date constitutes acceptance where legally permitted.

27. Notices

Legal notices to VisionSoft must be sent to info@visionsoft.com.cy and, where formal delivery is required, to 12 Stisichorou Street, Eleni Court, Floor 1, Office 101, 4156 Kato Polemidia, Limassol, Cyprus. Notices to Customer may be sent to the account or billing email, shown in the Portal or delivered through the Services. Customer must keep contact information current.

28. General provisions

Neither party may assign the Agreement without the other’s consent, not to be unreasonably withheld, except to an affiliate or in connection with a merger, reorganization or sale of substantially all relevant assets, provided the assignee assumes the obligations. Customer may not assign to a direct competitor of VisionSoft without consent.

The parties are independent contractors. The Agreement creates no partnership, agency, employment, fiduciary or third-party beneficiary relationship. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder continues. Headings are for convenience; "including" means "including without limitation".

The Agreement is the entire agreement about its subject matter and supersedes prior proposals and communications. Purchase-order terms supplied by Customer are administrative only and do not amend the Agreement unless expressly signed by VisionSoft.

29. Language and contact

The English version is controlling. Translations are provided for convenience only. Questions about these Terms may be sent to info@visionsoft.com.cy or 12 Stisichorou Street, Eleni Court, Floor 1, Office 101, 4156 Kato Polemidia, Limassol, Cyprus.